Terms and conditions

These terms and conditions are the contract between you and Workplace Store Ltd trading as www.workplaceequipmentstore.co.uk (“us”). By visiting or using our website, you agree to be bound by them.

I / We are Workplace Store Ltd, a company registered in England and Wales, company number 11707469. Our address is Unit A, 21 Buntsford Drive, Bromsgrove, Worcestershire, B60 3AJ

You are: Anyone who uses our website

Please read this agreement carefully and save it. If you do not agree with it, you should leave our website immediately.

The terms and conditions:

1. Definitions

In this agreement:


means any person or business contracted by us to carry Goods from us to you.


means any individual who, in connection with this agreement, is acting for a purpose which is outside his or her business.


means any content in any form published on our website by us or any third party with our consent.


means any of the goods we offer for sale on our website, or, if the context requires, goods we sell to you.

“Our Website”

means any website of ours,and includes all web pages controlled by us.


means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to our website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

2. Interpretation

In this agreement unless the context otherwise requires:

2.1. a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.

2.2. these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.

2.3. any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;

2.4. except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person;

2.5. in this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party.

2.6. the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation;

2.7. a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.

2.8. in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party, such cost calculated £250 per hour.

2.9. these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to our website.

2.10. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3. Our contract with you

3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

3.2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.

3.3. If you use our website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.

3.4. Because we rely on our suppliers, we do not guarantee that Goods advertised on our website are available. We may change these terms from time to time. The terms that apply to you are those posted here on our website on the day you order goods.

3.5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.

3.6. If in future, you buy Goods from us under any arrangement which does not involve your payment via our website; these terms still apply so far as they can be applied.

3.7. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country or area we do not serve.

4. Acceptance of your order

4.1. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.

4.2. At any time before the Goods are dispatched, we may decline to supply the Goods to you without giving any reason.

4.3. If we do not have all of the goods you order in stock, we may offer you alternatives. If this happens you may:


4.4.1 accept the alternatives we offer;

4.4.2 cancel all or part of your order.

4.4.3 We keep the item on back order until stock becomes available.

5. Price and payment

5.1. The price payable for the Goods that you order is clearly set out on Our Website.

5.2. Prices include UK value added tax (“VAT”). If you show by your delivery address that you reside outside the United Kingdom, we will refund to you the amount charged as VAT.

5.3. If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.

5.4. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

5.5. Any information given by us in relation to exchange rates are approximate only and may vary from time to time.

5.6. If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you.

5.7. The price of the Goods delivered to the UK Mainland is free, excluding the Highlands, Ireland, the islands, and central London. The delivery charge for these excluded areas will be charged additionally at the rates applicable when you place your order.

5.8. If we owe you money (for this or any other reason), we will credit your original payment method as soon as reasonably practicable but, in any event, no later than 14 days from the date when we accept that repayment is due.


5a. Title and Risk

5a.1 The seller shall retain title and ownership of all goods until payment has been received in full for all goods suppled and monies owed to the buyer. Any payments received unless specified otherwise by the buyers will be allocated to any outstanding invoices the seller deems appropriate.

5a.2 Until the passing of the title to the ownership of the goods the buyer shall be the bailee of the goods for the seller and the goods shall be kept in a merchantable condition and clearly identifiable as being the sellers property.

5a.3 Risk of damage to or loss of goods shall pass to the buyer upon delivery, or if collected, upon collection of goods by the buyer.

5a.4 The seller licenses the buyer to sell or use, in the ordinary course of the buyers business (but not in any manner so as to commit the seller to any contractual relationship). Goods belonging to the seller but not otherwise to deal with the goods (whether by assignment, lease, charge or granted any other right whatsoever). All monies received from such sale (or any insurance proceeds in respect of such goods) shall be held on trust to settle any sums due in respect thereof to the seller and any balance to the buyer.

5a.5 If the buyer fails to make payment to the seller when due or if the seller has reasonable cause to believe (whether due to the buyers insolvency, threatened insolvency, or for any other reason) that payment may not be made, the seller shall have the right to

(a) require the return of the goods owned by it (under condition 5a.1) and the enter the buyers premises without notice where such goods may be and to reposes or dispose of any goods so as to discharge any sums owed to it by the buyer.

(b) to require the buyer not to use, process in any way resell or part with possession of any goods owned by the seller unit the buyer has paid in full all sums owed to it by the seller.

(c) to withhold delivery of any undelivered goods, stop any goods in transit or require advance payment in respect of any uncompleted orders to the buyer.


6. Security of your credit card

We take care to make our website safe for you to use.

6.1. Card payments are not processed through pages controlled by us. We use SAGE Pay our online payment service providers who will encrypt your card or bank account details in a secure environment.

7. Cancellation and refunds

This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

7.1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.

7.2. The following rules apply to cancellation of your order:

7.2.1 If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.

7.2.2 If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period based on normal business hours between 9.00am and 5.00pm Monday to Friday.

7.2.3 In all cases where goods have been delivered, a restocking charge of 20% + VAT of the item value plus delivery costs will apply.

7.2.4 We will return your money subject to the following conditions: we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them. Returned items must be accompanied by a signed proof of delivery receipt to the address stated on the returns form. Without a signed proof of receipt, we will not reimburse the purchaser.

7.3. The option to cancel your order is not available:

7.3.1 if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;

7.3.2 if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.

7.3.3 If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

7.3.4 Made to order items are non-returnable unless damaged in transit, these products are highlighted on the website.

7.4. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.

7.5. In any of the above scenarios, we will return your money within 14 days.

8. Liability for subsequent defects

8.1. Please examine the Goods received from us as soon as you receive them. If you do not tell us of any defect or problem within 24 hours of receipt of the Goods, we shall assume that you have accepted them.

8.2. The procedure to return the faulty Goods is as follows:

8.2.1 the Goods must be returned to us as soon as any defect is discovered but not later than 14 days from receipt by you.

8.2.2 before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly, complied with any provisions relating to the power supply, plugs and sockets / other.

8.2.3 please follow the returns procedure detailed in section 11.

8.3. We will return your money subject to the following conditions:

8.3.1 we receive the Goods with labels and packaging intact.

8.3.2 you comply with our returns procedure. We cannot return your money unless we know who sent them.

8.3.3 you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.

8.4. If any defect is found, then we shall:

8.4.1 repair or replace the Goods, or

8.4.2 refund the full cost you have paid including the cost of returning the Goods.

8.5 Force Majeure

8.5.1 The Seller shall not be liable for any delay or failure to perform any of its obligation if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown, or plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

8.5.2 If the delay persists for such time as the seller considers unreasonable, it may, without liability on its part, terminate the contract.

9. Delivery

9.1. Goods are delivered in accordance with the approximate lead times displayed from the day you place an order to purchase the Goods.

9.2. Deliveries will be made by the carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.

9.3. If we are not able to deliver your Goods in accordance with the approximate lead times displayed of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

9.4. We may deliver the Goods in instalments if they are not all available at the same time for delivery.

9.5. Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

9.6. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

9.7. Signing "Unchecked", "Not Checked" or similar is not acceptable.

9.8. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

9.9. Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer's delivery policy.

9.10. Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.

9.11. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

10. Foreign taxes and duties

10.1. If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.

10.2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

11. Goods returned

These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:

11.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

11.2. Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.

11.3. The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.

11.4. So far as possible, Goods should be returned:

11.4.1 with both Goods and all packaging as far as possible in their original condition;

11.4.2 securely wrapped;

11.4.3 including our delivery slip; or the manufacturer’s delivery slip.

11.4.4 at your risk and cost.

11.5. You must tell us by email message to: sales@workplacestore.co.uk that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

11.6. In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.

11.7. Most of the Goods are covered by the manufacturer's guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer's operating instructions.

11.8. If we agree that the Goods are faulty, we will:

11.8.1 refund the cost of return carriage;

11.8.2 repair or replace the Goods as we choose.

11.9. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

11.10 The return of non faulty goods are subject to a 20% + VAT restocking charge.

12. Waste Electronic and Electrical Equipment Regulations 2013

12.1. These regulations provide that suppliers of equipment like high street shops and Internet retailers must allow Consumers to return their waste equipment free of charge.

12.2. Our obligation is to take back from you any electronic or electrical product when you buy a replacement product for similar use.

12.3. If you wish to take advantage of this service, you must return your waste item within 28 days of buying your new one. You must pay the carriage cost to us.

13. Disclaimers

13.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.

13.2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

13.3. We make no representation or warranty for:

13.3.1 the quality of the Goods;

13.3.2 any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;

13.3.3 the correspondence of the Goods with any description;

13.3.4 the adequacy or appropriateness of the Goods for your purpose.

13.4. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from our website.

13.5. We shall not be liable to you for any loss or expense arising out of or in connection with your use of our website, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill. This applies whether in an action of contract, negligence or otherwise, even if such loss was reasonably foreseeable or we knew you might incur it.

13.6. We make no representation or warranty and accept no responsibility in law for:

13.6.1 accuracy of any Content or the impression or effect it gives;

13.6.2 delivery of Content, material or any message;

13.6.3 privacy of any transmission;

13.6.4 any act or omission of any person or the identity of any person who introduces himself to you through our website;

13.6.5 any aspect or characteristic of any goods or services advertised on our website;

13.7. Our website includes Content Posted by third parties. We are not responsible for any such Content. If you come across any Content which offends you, please contact us via the “Contact us” page on our website.

13.8. We will do all we can to maintain access to our website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.

13.9. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12-month period for the Goods concerned.

14. Your account with us

14.1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.

14.2. If you use our website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.

14.3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

15. Restrictions on what you may Post to Our Website

You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:

15.1. be malicious or defamatory;

15.2. consist in commercial audio, video or music files;

15.3. be illegal, obscene, offensive, threatening or violent;

15.4. be sexually explicit or pornographic;

15.5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

15.6. give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

15.7. solicit passwords or personal information from anyone;

15.8. be used to sell any goods or services or for any other commercial use;

15.9. include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;

15.10. link to any of the material specified above, in this paragraph.

15.11. send age-inappropriate communications or Content to anyone under the age of 18.

16. Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain:

16.1. hyperlinks, other than those specifically authorised by us;

16.2. keywords or words repeated, which are irrelevant to the Content Posted.

16.3. the name, logo or trademark of any organisation other than yours.

16.4. inaccurate, false, or misleading information.

17. How we handle your Content

17.1. Our privacy policy is strong and precise. It complies fully with current UK law.

17.2. If you post content to any public area of our website, it becomes available in the public domain. We have no control who sees it or what anyone does with it.

17.3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.

17.4. We need the freedom to be able to publicise our Goods and your own use of them. You therefore now irrevocably grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on our website, in public domains and in any medium. You represent and warrant that you are authorised to grant all such rights.

17.5. We will use that licence only for commercial purposes of the business of our website and will stop using it after a commercially reasonable period of time.

17.6. You agree to waive of your right to be identified as the author and your right to object to derogatory treatment of your work as provided in the Copyright, Designs and Patents Act 1988 s80.

17.7. You now irrevocably authorise us to publish feedback, comments and ratings about your activity through our website, even though it may be defamatory or critical.

17.8. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.

17.9. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any content having been posted by you.

17.10. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.

17.11. Please notify us of any security breach or unauthorised use of your account.

18. Removal of offensive Content

18.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

18.2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

18.3. If you are offended by any Content, the following procedure applies:

18.3.1 Your claim or complaint must be submitted to us in the form available on our website, or contain the same information as that requested in our form. It must be sent to us by post or email.

18.3.2 we shall remove the offending Content as soon as we are reasonably able;

18.3.3 after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

18.4. We may re-instate the Content about which you have complained or not.

18.5. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

18.6. You now agree that if any complaint is made by you in a frivolous manner or in a vexatious manner, you will repay us the cost of our investigation including legal fees, if any.

19. Security of Our Website

You now agree that you will not, and will not allow any other person to:

19.1. link to our website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;

19.2. share with a third party any login credentials to our website.

19.3. Despite the above terms, we now grant a licence to you to:

19.3.1 create a hyperlink to our website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

19.3.2 you may copy the text of any page for your personal use in connection with the purpose of our website.

20. Indemnity

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

20.1. your failure to comply with the law of any country;

20.2. your breach of this agreement;

20.3. any act, neglect or default by any agent, employee, licensee or customer of yours;

20.4. a contractual claim arising from your use of the Goods;

20.5. a breach of the intellectual property rights of any person.

21. Dispute resolution

In this paragraph the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.

The following terms apply in the event of a dispute between the parties:

21.1. If you are not happy with our services or have any complaint then you must tell us by email message to email address or an updated address which you will find on Our Website.

21.2. Detailed information about our complaint handling procedure is available on request.

21.3. If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

21.4. We can propose an ADR Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.

22. Miscellaneous matters

22.1. When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

22.2. Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.

22.3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

22.4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

22.5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

22.6. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

It shall be deemed to have been delivered:

if delivered by hand: on the day of delivery;

if sent by post to the correct address: within 72 hours of posting;

If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.

22.7. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017 or otherwise.

22.8. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.

22.9. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

22.10. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales / Scotland / Northern Ireland and you agree that any dispute arising from it shall be litigated only in that country.

23. Data Protection

Data is not collected unless you have filled in forms or ordered on our site. Any data collected from these forms is only used for our own processing, to aid us in giving you the best service and contact where needed. This information will not in any way be passed or sold on to any third parties unless legally obliged. Workplace Store Ltd may collect email addresses in order to send out product information, newsletters and special offers, this is done via an opt in data collection (found mainly on our forms) and at any time can be opted out of, whereby we will ensure all your details are removed from our databases. If you have any other queries about our policies please do not hesitate to contact us to discuss.

Registered Address: Unit A, 21 Buntsford Drive, Bromsgrove, Worcestershire, B60 3AJ

Registered Number: 11707469